Calendar


                                                                      
As a service to its members and the public,
NE-ACR presents this calendar
 of conflict-resolution events all over New England
To post an event, please email the event title, day and time, location, fee, and a brief description of the event to web@neacr.org

Upcoming events

    • 09 Jul 2014
    • 27 Jul 2014
    • The Boston Bar Association, 16 Beacon Street, Boston, MA 02108
    MWI’s Forty-Hour Mediation Training Program is designed to prepare participants to effectively facilitate the mediation process. The program explores all aspects of the mediation process through the use of interactive lectures, demonstrations, exercises, supervised role-plays and group discussions. MWI's Mediation Trainings meet the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C - www.mass.gov/legis/laws/mgl/233-23c.htm) and in Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution. CEUs are available for Licensed Social Workers (NASW for LICSWs), Mental Health Counselors (with MMCEP for LMHCs), and Human Resource Professionals (PHR, SPHR and GPHR recertification through the HR Certification Institute). Held at the Boston Bar Association in Boston, on weekends and weeknights. For more info visit www.mwi.org/40hrcourse or contact Chuck Doran at 800-348-4888 x22 or cdoran@mwi.org.
    • 14 Jul 2014
    • 25 Jul 2014
    • Salem State University, South Campus, Harrington Building, Harrison Road, Salem, MA 01970
    Learn to manage conflict, develop communication and negotiation skills, and understand creative problem solving strategies in a highly interactive learning environment.

    The NSCMC Basic Mediation Training provides in-depth coverage of the mediation process and the principles of conflict management through presentations, exercises, discussions and role-plays. The training complies with the MA Supreme Judicial Court (SJC) Uniform Rules on Dispute Resolution and meets the requirements of Mass General Laws, Chapter 233, section 23C to establish mediator confidentiality.

    The training will be conducted by North Shore Community Mediation Center's professional, experienced lead trainers and coaches.

    Training will be held at Salem State University. Enrollment is limited to 20 participants, so register today. CEUs and PDPs will be awarded upon request.

    The training schedule is as follows:

    Monday 7/14/14, 5pm - 9:30pm
    Wednesday 7/16/14, 5pm - 9:30pm
    Saturday 7/19/14, 8am - 5pm
    Monday 7/21/14, 5pm - 9:30pm
    Wednesday 7/23/14, 5pm - 9:30pm
    Friday 7/25/14, 8am - 5pm

    The cost of the training is $595 for those who register before July 1 and $650 for those who register after July 1 (cash or check payments only).

    For more information, please contact the NSCMC office at 978-232-1212 or info@nsmediation.org. Information about the training and all of NSCMC's offerings can be located at by clicking here.
    • 29 Jul 2014
    • 01 Aug 2014
    • The Walker Center, 171 Grove Street, Newton, MA 02466
    Elder mediation helps seniors and their adult children resolve conflicts around issues such as living arrangements, family communication, caregiving, financial planning, inheritance/estate disputes, medical decisions, and driving.

    In this program, participants will receive in-depth training to enhance the skills necessary to convene multi-party family mediations and facilitate consensus for families experiencing complex and emotionally charged conflict around these critical matters. Join trainers Arline Kardasis and Crystal Thorpe, with guest experts from the fields of elder law and gerontology, for four days packed with content, skill-building, role plays, and opportunities to interact with fellow participants (who often travel from around the world to attend).

    The cost of this training is $1,050 through June 18 ($1,125 thereafter), which includes continental breakfast, lunch and snacks as well as all course materials.

    The training will be held at the Walker Center in Newton, MA, on the following days and times:
    July 29-31: 9 am to 5 pm
    August 1: 9 am to 3 pm
    Attendance at all sessions is required

    For more information,visit 
    http://www.elderdecisions.com/pg19.cfm
    or contact Crystal Thorpe at 617-621-7009 x29 or training@ElderDecisions.com.
    • 18 Sep 2014
    • 8:30 AM
    • 27 Sep 2014
    • 5:30 PM
    • Quinnipiac University School of Law, 370 Bassett Road, North Haven, CT 06473

    Attorneys, public policy makers, businesses, government agencies and many others who want an efficient, time saving, cost effective process for resolving disputes and conflicts increasingly turn to mediation. This program will help your increase your mediation knowledge and skills or begin to build your foundation in applying mediation techniques. This is a hands-on, highly interactive, experiential program.

    Lead trainers and program designers, Patricia Worlock Moore, principal of Moore II Resolutions, and William Logue, JD, are highly experienced mediation practitioners and trainers who possess both the theoretical understanding and the practical skills to engage participants in experiential learning activities.

    The training runs from September 18 through September 27, 8:30am-5:30pm each day with lunch provided. Register by August 25, 2014 to receive the discounted price of $1,500. Registrations will be accepted after August 25 for $1,750. The registration deadline is September 12, 2014. Space is limited to 24 participants, so make sure to reserve your seat today!
    • 17 Oct 2014
    • 8:30 AM
    • 25 Oct 2014
    • 5:30 PM
    • Northampton Friends Meeting, 43 Center Street, Northampton MA 01060

    This 32-40 hour interactive training sponsored by The Mediation & Training Collaborative includes practice with basic steps and skills used in mediation, mediation demonstrations, experienced trainer and coach feedback, role-plays, and lively discussion sessions. MA TAFL CLEs and VT CLEs available. Fees are $635-825. Advanced registration required. For more information, a brochure, and explanation of course options and related fees, see http://www.communityaction.us/upcoming-trainings-events.html or contact mediation@communityaction.us or 413-475-1505.

Past events

20 Jun 2014 Refresher Mediation Training/MWI
19 Jun 2014 Train the Trainer Institute/MWI
13 Jun 2014 Eviction Advanced Mediation Training/MWI
11 Jun 2014 Drafting Memoranda of Understanding or Separation Agreements/MWI
06 Jun 2014 Dealing with Difficult Negotiation Behaviors & Tactics/MWI
04 Jun 2014 UMASS Dartmouth School of Law Mediation Training Program/MWI
20 May 2014 Mediating Parenting Plans in the Shadow of the 2013 Child Support Guidelines/MWI
12 May 2014 Executive Forty-Hour Mediation Training Program/MWI
08 May 2014 Negotiation Skills Workshop/MWI
08 May 2014 Preparing to Succeed/Public Conversations Project
07 May 2014 On-Site Mediation in the Probate and Family Court At Last/MCFM
05 May 2014 Basic Mediation Training/Center for Mediation and Collaboration Rhode Island
01 May 2014 Divorce Mediation Training/Community Dispute Settlement Center
30 Apr 2014 Mediator as Moral Witness: Navigating the Risky Shoals of 'Right' and 'Wrong'/NE-ACR Annual Meeting
30 Apr 2014 Stump the Mediator/MWI
25 Apr 2014 Eviction Advanced Mediation Training/MWI
15 Apr 2014 Essential Facilitation/Interaction Institute for Social Change
11 Apr 2014 Divorce Mediation Training/MWI
09 Apr 2014 "Hospitals' Responses to Medical Errors: the Role of ADR"/Quinnipiac-Yale Dispute Resolution Workshop
08 Apr 2014 Ethical Issues in Mediation/The New Haven County Bar Association
08 Apr 2014 Elder Adult Family Mediation Training/Elder Decisions
07 Apr 2014 Negotiation and Leadership/Program on Negotiation at Harvard Law School
07 Apr 2014 Bridging Global Religious Divides/UMass Boston
03 Apr 2014 40-Hour Mediation Training/Quinnipiac University School of Law
03 Apr 2014 Basic Mediation Training/Community Dispute Settlement Center
27 Mar 2014 Facilitating Public Meetings/Public Conversations Project
14 Mar 2014 The Inner Dimensions of Mediation/Boston Law Collaborative
11 Mar 2014 Fundamentals of Facilitation for Racial Justice Work/Interaction Institute for Social Change
07 Mar 2014 30-Hour Basic Mediation Training/The Mediation & Training Collaborative
05 Mar 2014 Forty-Hour Mediation Training Program/MWI
04 Mar 2014 The Science and Art of Receiving Feedback Well/Harvard Book Store
28 Feb 2014 "Bargaining with Consequences: Leverage and Coercion in Negotiation"/Quinnipiac-Yale Dispute Resolution Workshop
14 Feb 2014 SPLIT: Divorce Through Kids’ Eyes/Agreement Resources, LLC
12 Feb 2014 Intake: Setting the Stage for Your Mediation Process/MCFM
12 Feb 2014 Facilitative Leadership for Social Change/Interaction Institute for Social Change
31 Jan 2014 "Land Use Negotiation Post-Koontz"/Quinnipiac-Yale Dispute Resolution Workshop
13 Jan 2014 Divorce Mediation Opportunities & Mentoring/MWI
20 Dec 2013 Refresher Mediation Training/MWI
19 Dec 2013 Movie + Discussion Night-Budapest to Gettysburg/Public Conversations Project
13 Dec 2013 Eviction Advanced Mediation Training/MWI
10 Dec 2013 Facilitative Leadership for Social Change/Interaction Institute for Social Change
22 Nov 2013 12th Annual Family Mediation Institute/Massachusetts Council on Family Mediation
21 Nov 2013 Movie + Discussion Night-The Invisible War/Public Conversations Project
21 Nov 2013 Civic Fusion: Mediating Polarized Public Disputes/Porter Square Books
21 Nov 2013 New Child Support Guidelines Workshop/Community Dispute Settlement Center
19 Nov 2013 ADR & the Law 2013 Conference/MCLE
07 Nov 2013 The Power of Dialogue: Constructive Conversations on Divisive Issues/Public Conversations
06 Nov 2013 Forty-Hour Mediation Training Program/MWI
02 Nov 2013 Dialogues of Transitional Justice/Quinnipiac University School of Law
31 Oct 2013 Movie + Discussion Night-Miss Representation/Public Conversations Project
30 Oct 2013 Climate Refugees/The Program on Negotiation
28 Oct 2013 Divorce Mediation Training Program/Divorce Mediation Training Associates
24 Oct 2013 Basic Mediation Training/Community Dispute Settlement Center
22 Oct 2013 Elder and Adult Family Mediation Training/Elder Decisions
21 Oct 2013 NE-ACR 2013 Fall Program
21 Oct 2013 Executive Forty-Hour Mediation Training Program/MWI
17 Oct 2013 Spirit of Mediation/Community Dispute Settlement Center
17 Oct 2013 Negotiation Skills Workshop/MWI
17 Oct 2013 40-Hour Mediation Training/Quinnipiac University School of Law
08 Oct 2013 Facilitating with Purpose and Poise/Public Conversations
05 Oct 2013 30-Hour Basic Mediation Training/The Mediation & Training Collaborative
04 Oct 2013 Living with ADR/Quinnipiac-Yale Dispute Resolution Workshop
27 Sep 2013 Mediation Settlement and Bargaining/Quinnipiac-Yale Dispute Resolution Workshop
27 Sep 2013 Eviction Advanced Mediation Training/MWI
10 Sep 2013 Divorce Mediation Opportunities & Mentoring/MWI
22 Jul 2013 Moving Beyond Icebreakers 101/Center for Teen Empowerment
18 Jul 2013 Basic Mediation Training/North Shore Community Mediation Center
15 Jul 2013 Mediation for Families in Transition: Family and Divorce Mediation/UMass Boston
10 Jul 2013 40-Hour Mediation Training Program/MWI
28 Jun 2013 Refresher Mediation Training/MWI
27 Jun 2013 Train the Trainer Institute/MWI
14 Jun 2013 NE-ACR's regional conference
14 Jun 2013 SPONSORS and EXHIBITORS for NE-ACR's regional conference
14 Jun 2013 Eviction Advanced Mediation Training/MWI
12 Jun 2013 Dealing with Difficult Negotiation Behaviors & Tactics/MWI
07 Jun 2013 Workshop on Landlord Tenant Issues/Community Dispute Settlement Center
07 Jun 2013 Conflict Management Coaching Training/The Mediation & Training Collaborative
06 Jun 2013 The Power of Dialogue: Constructive Conversations on Divisive Issues/Public Conversations
01 Jun 2013 Family and Divorce Mediation Training Course/Roger Williams University
21 May 2013 Basic Mediation Training/Mediation Services of North Central MA
15 May 2013 Basic Mediation Training/North Shore Community Mediation Center
13 May 2013 Executive 40-Hour Mediation Training Program/MWI
09 May 2013 Negotiation Skills Workshop/MWI
07 May 2013 Inquiry as Intervention: Crafting Questions with Purpose and Impact/Public Conversations
03 May 2013 Basic Mediation Skills Training/Community Mediation Center of RI
29 Apr 2013 NE-ACR's Annual Meeting and Elections
26 Apr 2013 Divorce Mediation Training/Community Dispute Settlement Center
18 Apr 2013 Careers in Peacebuilding and Conflict Resolution Webinar/UMass Lowell
18 Apr 2013 40-hour Basic Mediation Training/Quinnipiac University School of Law Center on Dispute Resolution
12 Apr 2013 Divorce Mediation Training Program/MWI
05 Apr 2013 A Day That Makes A Difference: Planning Successful Retreats/Public Conversations
02 Apr 2013 Basic Mediation Training/Community Dispute Settlement Center
22 Mar 2013 Call for Proposals-2013 Conference Workshop/NYSDRA
06 Mar 2013 40-Hour Mediation Training Program/MWI
05 Mar 2013 Transforming Divisive Conversation/Public Conversations
01 Mar 2013 30-Hour Basic Mediation Training/TMTC
12 Feb 2013 Elder Adult Family Mediation Training (advanced training)/Elder Decisions
29 Jan 2013 Basic Mediation Training/Metropolitan Mediation Services
23 Oct 2012 Elder Adult Family Mediation Training (advanced training)/Elder Decisions
19 Oct 2012 ADR in Hard Times: Can Alternative Dispute Resolution Maintain Access to Justice When Resources Are Limited?
17 Oct 2012 Basic Mediation Training/Metropolitan Mediation Services
17 Oct 2012 NE-ACR's fall program
15 Oct 2012 Executive Basic Mediation Training/MWI
12 Oct 2012 How to Transform Conflict with the Right Questions
11 Oct 2012 Negotiation Skills Workshop/MWI
29 Sep 2012 Basic Mediation Training/The Mediation and Training Collaborative
27 Sep 2012 Annual conference/Academy of Professional Family Mediators
20 Sep 2012 Introduction to Collaborative Practice/Massachusetts Collaborative Law Council
17 Jul 2012 Elder Adult Family Mediation Training (advanced training)/Elder Decisions
25 Jun 2012 Skill Building Workshop: Facilitation of Inter-Ethnic/Sectarian Workshops in Conflict Zones
21 Jun 2012 Train the Trainer Institute/MWI
15 Jun 2012 Secrets of a Successful Workshop: Design and Delivery
13 Jun 2012 Principles and Practices of Meeting Design: An Interactive Workshop
08 Jun 2012 Dealing with Difficult Negotiation & Tactics/MWI
06 Jun 2012 Mediation Training Program - UMASS Dartmouth - MWI
05 Jun 2012 Basic Mediation Training/Metropolitan Mediation Services
02 Jun 2012 A Day of Restorative Justice with Howard Zehr
21 May 2012 Executive Basic Mediation Training/MWI
21 May 2012 Executive Basic Mediation Training/MWI
17 May 2012 Negotiation Skills Workshop/MWI
17 May 2012 Negotiation Skills Workshop/MWI
03 May 2012 Divorce mediation training/TMTC, Holyoke, MA
02 May 2012 The Power of Dialogue: Constructive Conversation on Divisive Issues/Public Conversations Project
27 Apr 2012 Not Your Typical Mediation Workshop - NHCRA
24 Apr 2012 Basic Mediation Training/Metropolitan Mediation Services
24 Apr 2012 Elder Adult Family Mediation Training (advanced training)/Elder Decisions
19 Apr 2012 NE-ACR's annual meeting and elections
09 Mar 2012 Basic Mediation Training/The Mediation and Training Collaborative
07 Mar 2012 40-Hour Basic Mediation Training Program/MWI
06 Mar 2012 Family and Divorce Mediation Training/Roger Williams Law School
01 Mar 2012 Transforming Divisive Conversation: A Workshop for Clergy and Lay Leaders
31 Jan 2012 Basic Mediation Training/Metropolitan Mediation Services
01 Dec 2011 Inquiry as Intervention: Crafting Questions with Purpose and Impact/Public Conversations Project
18 Nov 2011 The Frazzled Facilitator: Retaining our Presence of Mind/Public Conversations Project
03 Nov 2011 40-hour Basic Mediation Training/Quinnipiac University School of Law Center on Dispute Resolution
03 Nov 2011 The Power of Dialogue: Constructive Conversation on Divisive Issues/Public Conversations Project
02 Nov 2011 40-Hour Basic Mediation Training Program/MWI
28 Oct 2011 Basic Mediation Training/Community Dispute Settlement Center, Cambridge
28 Oct 2011 Team-Building in the Workplace/Community Mediation, Inc., of New Haven, CT
27 Oct 2011 NE-ACR fall program: Donna Hicks of Harvard's Weatherhead Center for International Affairs talks about the role dignity plays in conflict resolution
27 Oct 2011 40-Hour Basic Mediation Training/Community Mediation, Inc., of New Haven, CT
27 Oct 2011 Transforming Divisive Conversation: A Workshop for Clergy and Lay Leaders/Public Conversations Project
25 Oct 2011 Advanced Elder (Adult Family) Mediation Training/Elder Decisions
24 Oct 2011 MCLE New England: 3rd Annual New England ADR & the Law Conference 2011
21 Oct 2011 Facilitation: Skills for Leading Meaningful, Productive Meetings/Community Mediation, Inc., of New Haven, CT
21 Oct 2011 32-hour Basic Mediation Training/MetroWest Mediation Services (formerly Framingham Court Mediation Services)
20 Oct 2011 36-Hour Basic Mediation Training/Community Mediation Center of Rhode Island
17 Oct 2011 Executive Basic Mediation Training/MWI
14 Oct 2011 Basic Mediation Training 2011/Mediation Services of North Central MA, Inc.
13 Oct 2011 Fifth Annual Professional Skills Program/Vermont Law School and Pepperdine's Straus Institute for Dispute Resolution
07 Oct 2011 Introduction to Appreciative Inquiry/Community Mediation, Inc., of New Haven, CT
30 Sep 2011 A Practical Guide to Mental Health: Overview and Tools for the Helping Professional/Community Mediation, Inc., of New Haven, CT
22 Sep 2011 Mediation on the Go: The Art of Informal Mediation/Community Mediation, Inc., of New Haven, CT
22 Sep 2011 Introduction to Collaborative Practice/Massachusetts Collaborative Law Council
16 Sep 2011 Managing Workplace Conflict: A Mediation Approach/Community Mediation, Inc., of New Haven, CT
13 Sep 2011 Basic mediation training/North Essex Mediators of Community Action, Inc.
09 Sep 2011 Problem Solving First Aid: Learning the Art of Brief Helping Interactions on the Job/Community Mediation, Inc., of New Haven, CT
28 Aug 2011 Social Justice Mediation Training/Social Justice Mediation Institute
22 Aug 2011 Learn to Facilitate Community Dialogues/Community Mediation, Inc., of New Haven, CT
18 Aug 2011 Conflict Transformation: Strategies for Mitigating Bullying and Violence/The Graduate Institute and Lisa Worth Huber
19 Jul 2011 Advanced Elder (Adult Family) Mediation Training/Elder Decisions
13 Jul 2011 40-Hour Basic Mediation Training Program/MWI
17 Jun 2011 SPONSORS and EXHIBITORS for NE-ACR's regional conference
17 Jun 2011 NE-ACR's regional conference
08 Jun 2011 30-Hour Basic Mediation Training Program/MWI, sponsored by the University of Massachusetts-Dartmouth School of Law and the University of Massachusetts-Dartmouth
07 Jun 2011 Basic Mediation Training/Metropolitan Mediation Services
03 Jun 2011 Dealing with Difficult Tactics/MWI
02 Jun 2011 Robert C. Zampano Award for Excellence in Mediation
26 May 2011 Beyond Bullying Prevention: Training Active Bystanders (TAB) Teleseminar
23 May 2011 Executive Basic Mediation Training/MWI
20 May 2011 Conflict Intervention for Managers & Supervisors/The Mediation and Training Collaborative
19 May 2011 Negotiation Skills Workshop/MWI
16 May 2011 Social Justice Mediation training/Social Justice Mediation Institute
28 Apr 2011 Conflict in Teams/Slomoff Lectureship with speaker Richard Hackman
28 Apr 2011 Basic Mediation Training/Community Mediation Center of Rhode Island
26 Apr 2011 Advanced Elder (Adult Family) Mediation Training/Elder Decisions
23 Apr 2011 Marital Mediation Training/Laurie Israel
20 Apr 2011 NE-ACR's annual meeting and elections
08 Apr 2011 Divorce Mediation Training/Community Dispute Settlement Center, Cambridge
08 Apr 2011 Divorce Mediation Training/MWI
05 Apr 2011 Basic Mediation Training/Metropolitan Mediation Services
30 Mar 2011 Examining Mediator’s Communication Roadblocks/Elizabeth Stokoe, sponsored by Community Dispute Settlement Center and
25 Mar 2011 Basic Mediation Training/Community Dispute Settlement Center, Cambridge
23 Mar 2011 Teleseminar: My Role as an Ombuds: From the diary of an experienced mediator/Community Dispute Settlement Center with Melissa Brodrick
17 Mar 2011 Basic Mediation Training/Quinnipiac University School of Law Center on Dispute Resolution
16 Mar 2011 Teleseminar: The Crisis of Foreclosure and the Role of Mediation/Community Dispute Settlement Center with facilitator Todd Kaplan
11 Mar 2011 Basic Mediation Training/The Mediation and Training Collaborative
11 Mar 2011 Two Steps Forward, One Step Back: Advanced Collaborative Negotiation Skills to Start and Keep the Process Going/Forest "Woody" Mosten and the MA Collaborative Law Council
09 Mar 2011 Teleseminar: A Mediator's Insights into the Israel-Palestinian Conflict/Community Dispute Settlement Center with facilitator David Matz
04 Mar 2011 Advanced Family Law Mediation Training/Boston Law Collaborative & ABA Family Law Section
02 Mar 2011 Divorce Mediation Training/John A. Fiske and Diane Neumann
18 Feb 2011 Understanding and Managing Conflict in Work Teams/Northeast Human Resources Association
15 Feb 2011 Negotiation Skills Workshop/Moshe Cohen
02 Feb 2011 Basic Mediation Training/Metropolitan Mediation Services of Brookline, MA
02 Feb 2011 40-hour Basic Mediation Training/Community Mediation Services, Volunteers of America Northern New England
01 Feb 2011 Three-day Advanced Elder (Adult Family) Mediation Training/Elder Decisions
21 Jan 2011 Understanding and Managing Conflict in Work Teams/Northeast Human Resources Association
07 Dec 2010 A Look at Corporate Dispute Resolution Systems: a roundtable workshop sponsored by MWI, presented by Tad Mayer
03 Dec 2010 Housing and Eviction Mediation Training sponsored by MWI
29 Nov 2010 ADR conference sponsored by MCLE
18 Nov 2010 Negotiation Skills Workshop by Moshe Cohen
12 Nov 2010 Basic Mediation Training sponsored by Community Dispute Settlement Center of Cambridge
12 Nov 2010 How to Use Mediation to Help Couples Stay Married by John A. Fiske and Laurie Israel
07 Nov 2010 Aikido, Conflict, and Relationship: Getting on the Mat
04 Nov 2010 Mediation Practice and Skill Development: a roundtable workshop sponsored by MWI, presented by Vicky Bennet and Robin DiGiammarino
04 Nov 2010 Best Practice Tips for Screening for Domestic Violence: a roundtable workshop sponsored by MWI, presented by Nicole Dipentima
03 Nov 2010 40-Hour Basic Mediation Training Program sponsored by MWI
02 Nov 2010 Moving Beyond Impasse: How Dialogue Works at the Mediation Table: A Workshop with the Public Conversations Project
29 Oct 2010 Mediator Self-Talk workshop sponsored by Community Dispute Settlement Center of Cambridge
18 Oct 2010 Women DO Ask: Negotiating in Gendered Organizational Environments, a seminar with Deborah Kolb
13 Oct 2010 MCFM Professional Development Workshop: The Ansin Case
13 Oct 2010 Commemorating the 10th anniversary of Security Council Resolution 1325: New Perspectives on Peace and Security
08 Oct 2010 Landlord-tenant training co-sponsored by Community Dispute Settlement Center of Cambridge and North Shore Community Mediation of Beverly
05 Oct 2010 NE-ACR panel discussion on mediator certification, led by Susanne Terry and Ericka Gray
04 Oct 2010 Robert Mnookin speaks about his new book "Bargaining with the Devil," sponsored by the Maine Association of Mediators
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