Problem Solving First Aid: Learning the Art of Brief Helping Interactions on the Job/Community Mediation, Inc., of New Haven, CT

In the workplace, many people tend to respond to problems with “quick-fix” solutions and advice that are more often misses than hits. Brief helping is a quick and informal support strategy that can be used on the job by peers and supervisors to help deal with everyday issues as well as difficult professional relationships. It offers a goal-directed format and dialogue that combines counseling, consulting and coaching to help colleagues move toward a clear and objective understanding of their issues as well as their options.

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